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Privacy Policy

You are buying from:

Okshop  S.r.l.s.
 - Via Giuseppe Crispi 171 - Palermo (Italia) - Tel +39 091 74 66 057 - P. IVA IT06279090820


Each purchase on Okshop.it is governed by the following general contract conditions which replace any previous regulation. We reserve the right to vary the following conditions. Any new rules will be effective from the moment they are published on this site. We therefore invite you to read this site carefully every time you buy something on Okshop.it


Term of Payment

Our payment methods are:

  - Caredit cards

  - Paypal

  - Bank transfer (advance payment)

  - Cash on delivery, payment to the courier can only be made in cash

It's up to you to choose between the payment and delivery conditions available on the Okshop.it website. We take care of offering you as many options as possible, but payment or delivery methods other than those indicated are not allowed.


Acceptance of Orders


To place an order you must be at least 18 years old. The orders you send to us will be binding on us only after we have received confirmation from us by e-mail that the order process has been completed regularly; the payment has been authorized and the products are at least partially available. Print the e-mail and keep it. If you do not receive the confirmation email, please contact us. None of the information contained on Okshop.it can be considered as an offer but must be considered as an invitation to offer.


Right of Withdrawal


Pursuant to Legislative Decree no. 206 of 6 September 2005 (Consumer Code) you have the right to withdraw from the contract without penalty and without giving any explanation for a period of (14) fourteen calendar days from the day you receive the products. Okshop extends the period to return the purchased product to (30) thirty days to all its customers. All you have to do is give us news of your intention to withdraw from the contract by e-mail to info@okshop.it. Within the same period of (30) thirty calendar days you must return the intact products and in their original packaging, unworn, with the respective delivery notes to the address:

Okshop

via Giuseppe Crispi 171

90145 - Palermo.

The shipment of the products to the sender is at your expense and under your responsibility. As soon as we have received the products we will refund the amount of the goods for which the right of withdrawal was exercised by crediting the amount either on the credit card, or current account, or paypal account used to place the order within 48 hours .

The right to withdraw from the contract does not apply if you have purchased custom-made or customized products.


Privacy e security

Your privacy is important to us.

Our Privacy Policy deals with how we collect, use, disclose, transfer and store your information. The processing of personal data by us takes place in compliance with the general data protection regulation (GDPR). Please read the entire Privacy Policy.


Data processor and contact information

Okshop Srls. is the person in charge of the processing of personal data that we collect when you use our website, purchase our products and services, create an account and sign up for our newsletter. For questions or requests, you can use the following contacts: Okshop Srls - Via Giuseppe Crispi 171 - 90145 Palermo (PA) - Italy, Tel +39 091 226579, E mail info@okshop.it


Personal information: definition, collection and use

Personal information is all that information attributable, directly or indirectly, to a single identifiable person. Okshop Srls, collects personal information about you in three different situations:

1. When you visit our website we store and process information on the use of the site. The aim is to improve the user experience.

2. When you create an account and sign up for our newsletter, we store and process name, surname, e-mail, country, Tax Code or VAT number, etc. We also store information on how you use the newsletter, for example whether you read it or not. The aim is to adapt and improve the way we treat our customers and our service.

3. When you purchase products - We store and process Company name, name, surname, delivery address, e-mail etc ..., the purchase history is also stored and processed. The aim is to be able to sell and deliver the products, as well as improve customer relationships and the service we offer.


How we use your personal information

The personal information we collect is used to:

Create and manage your account. Send you important notices, such as communications regarding purchases and changes to terms, conditions and policies. Send you newsletters, offers and other news on the products sold by Okshop Srls. If you don't want to be on our mailing list, you can unsubscribe by simply clicking on the unsubscribe link at the bottom of the newsletter. Develop, supply and improve our products, services, content, advertising and communications to customers through data analysis. Comply with legal obligations, such as tax and accounting regulations. Our treatment is necessary for the fulfillment of our contractual obligations towards you as a customer and to allow you to obtain the benefits indicated in our terms and conditions. If you do not want to provide Okshop Srls with the information required to fulfill our contractual obligations towards you as a customer, we will not be able to provide you with products or services. Furthermore, we process personal data for marketing purposes, as we have a legitimate interest in marketing our products and services to customers and potential customers. In some cases, Okshop Srls has a legal obligation to process your personal data, for example for accounting purposes. We process your personal data under this legal obligation.

Disclosure to third parties

Okshop Srls may disclose and share certain personal information to strategic partners who collaborate with Okshop Srls to provide or improve Okshop services and products, or who help Okshop to sell its services and products to customers. Personal information will not be shared with third parties for the commercial purposes of the latter.

Okshop Srls may disclose and share personal information with the service providers of Okshop Srls, i.e. companies providing services such as the fulfillment of customer orders, the delivery of products, the provision of customer service, accounting. These companies are obliged to protect your personal information based on data processing agreements.

Okshop Srls may, by law, legal process or in the event of a dispute and / or requests from public or governmental authorities inside or outside your country of residence, have to disclose your personal information. We may also disclose information about you for national security reasons, statutory requirements or other problems of public importance. Finally, in the event of a reorganization, merger or sale, we may transfer all the personal information we collect to third parties, which will be used for the same purposes and according to the same terms and conditions outlined in this Privacy Policy.

Protection of personal information

Okshop Srls takes precautions, including administrative, technical and physical measures, to protect your personal information from loss, theft and misuse, as well as against unauthorized access, disclosure, alteration and destruction.


Your rights

Okshop Srls allows you to have personal information that is always precise, complete and updated, with simplicity. Upon request, Okshop Srls can rectify your data. If certain conditions occur, Okshop Srls will delete your data or limit its processing, upon request. Upon request, Okshop Srls also has the obligation to confirm whether the personal data concerning you are being processed or not, as well as to grant you access to information relating to the processing. You also have the right to receive the personal data you provide to Okshop Srls. in a format readable by a computer device, in common and structured use, for example that allows the transfer of such data to another controller. We are required to accommodate your request regarding the aforementioned rights within a month. In some cases, this period can be extended by two months. All requests can be sent by email to info@okshop.it

We will keep your personal information for five (5) years from the last contact. If you have purchased one of our products, we retain the necessary personal data during the useful life of the product and the warranty period.

If you find a violation of your rights under the GDPR, you have the right to lodge a complaint through the supervisory authority responsible for your country of residence.

Internet sites and third-party services

The Okshop Srls websites, products, applications and services may contain links to third party websites, products and services. Okshop Srls cannot be held responsible for the contents of said third-party websites and invites you to obtain information regarding their privacy policies.


Transfer to third countries

Personal data may be transferred or viewed by entities within Okshop Srls or other companies in other countries for the purposes and as described in this Privacy Policy. Transfers to third countries are made in accordance with the provisions of Chapter V of the GDPR. Where necessary, Okshop Srls uses the standard data protection clauses adopted by the European Commission in order to ensure safe transfers to third countries.


Other

Okshop Srls. from time to time it may update its Privacy Policy without notice.

Terms of delivery


The delivery terms that you find in the delivery options indicate the period of time that we expect to be normally necessary to deliver the products to you. We will do our best to make you receive the products within that period, but we cannot be held responsible for any damage deriving from a possible delay occurred during the transit.

Warranty and assistance

We guarantee that the products are free from defects and defects. In the event that you find a defect in the products, you must make a complaint as soon as possible, and in any case within 2 (two) months from the discovery of the same, by sending a registered letter with acknowledgment of receipt. This warranty covers any defect from the date the product is placed on the market and lasts for 2 (two) years. We guarantee that the products comply with the Italian and European Union (EU) standards applicable to them. For any assistance need you can contact the customer service of Okshop.it at the following e-mail address ufficio@okshop.it

Applicable laws

All orders accepted by Okshop.it are considered completed in Italy and are subject to Italian law.